Which carriers do we use? Our deliveries are made by Colissimo or UPS (you can choose the carrier when finalizing your order). Delivery times may vary depending on the destination (< 48h for France, <72h for Europe, and <5 days for the rest of the world). These times are given as an indication.
What are the delivery costs? Delivery costs vary according to the weight of your order, the carrier, and the options you choose. You will find below, as an indication, the rates for orders whose weight is less than or equal to 3kg: - France: Colissimo 10€ / UPS Express 20€ - Europe: Colissimo 15€ / UPS Standard 20€ / UPS Express 25€ - World: Colissimo 35€ / UPS Express between 40€ and 75€ If you have any questions about our shipping methods, please send us an email at the following address:
customerservice@distance-store.com
RETURNS
What is our return policy? You can return your items within 14 days of receiving your order. Items must be in new, unworn condition, and the tags must still be on the product. Items returned in non-returnable condition will not be eligible for a refund, and we will have to send them back to you. Please email us at the following address, stating your order number and the product(s) you wish to return: customerservice@distance-store.com
How do I make my return? The products must be returned to the following address: DISTANCE STORE/returns department 1 rue de la Platiere 69001 Lyon France
May I exchange for another size or another product possible? Yes, if the item you have received does not fit and has never been worn, you can exchange it.
To do so, email us at the following address: customerservice@distance-store.com, and indicate your order number and the products you wish to exchange.
How long will it take to get my money back? Once our services receive your return, it will take between 1 and 2 working days for us to proceed with the refund. Refunds via Paypal will appear on your account immediately. Refunds for payments made by credit card may take several days to appear on your account, the processing times being different according to the banking institutions.
Please do not hesitate to contact us atthe following address if you have any questions regarding your refunds: customerservice@distance-store.com
